So, you have chosen your plan, and you are comfortable with the features of the web hosting company you are about to choose. But, do you look at the companies support policy before purchasing a web hosting package from them? Not very many people do, and it can turn out to be a real hassle when something goes wrong.
For instance, I will only purchase hosting from a company that offers at least 3 types of support. These would include (but not limited to), Support Tickets, Live Chat and Phone. I don't mind so much if I have to email them, but prefer using the live chat or phoning them in real time. A lot of newer web hosting companies have started to use forums as a way of support, and this can definitely be a good support feature, providing they use and update it regularly.
What are your thoughts?
For instance, I will only purchase hosting from a company that offers at least 3 types of support. These would include (but not limited to), Support Tickets, Live Chat and Phone. I don't mind so much if I have to email them, but prefer using the live chat or phoning them in real time. A lot of newer web hosting companies have started to use forums as a way of support, and this can definitely be a good support feature, providing they use and update it regularly.
What are your thoughts?