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Semi-Dedicated Support Plan at etechsupport

Joined
Sep 8, 2020
Likes
2
Location
India
#1
eTechSupport has been in business since 2005 and has successfully catered to a global customer base for Remote Infrastructure Managed Services such as Outsourced Web Hosting Support, Remote Server Administration, Helpdesk & Live Chat Support, Server Management & Monitoring, Migration as a Service and much more.



Semi-Dedicated Support service is designed for web hosts who require priority support near identical to hiring Dedicated Support Staff but without the high costs attached to it. eTechSupport Semi-Dedicated Support service offers prompt support as well as staff efficiency with similar SLAs. By virtue of sharing of staff between two web hosting companies, Semi-Dedicated Support service offers similar level of support as hiring dedicated staff but at a much lower cost.

eTechSupport Semi-Dedicated plans include 24/7 staff availability, 24/7 server monitoring, 24/7 emergency server administration and server security hardening in addition to the core support services.



KEY FEATURES

• Certified & Trained Staff

• 100% White Label Support

• 24/7/365 Server Monitoring

• Flexible Hours Coverage

• Standard SLAs

• Customizable Plans

• Monthly Work Reports

• Direct Communication Channels



SD Level-1

Price/Mo - $300​

Skill Level - 1 x Level-1 Tech​

Availability - 8 Hours/Day, 5 Days/Week​

Certified Technicians √​

Mode of Communication - Helpdesk/Live Chat​

Quality Assurance - Supervision by 1 Quality Manager​

Direct Communication - Skype Communication​

Platform - Linux/Windows​

Number Of Tickets - Up to 100/Month​

Number Of Servers - Up to 5​

Response Time - 30 Mins.​

Resolution Time - 4-8 Hrs​

7 Day Free Trial – Available​



SD Level-2

Price/Mo - $450​

Skill Level - 1 x Level-2 Tech​

Availability - 8 Hours/Day, 5 Days/Week​

Certified Technicians √​

Mode of Communication - Helpdesk/Live Chat​

Quality Assurance - Supervision by 1 Quality Manager​

Direct Communication - Skype Communication​

Platform - Linux/Windows​

Number Of Tickets - Up to 100/Month​

Number Of Servers - Up to 5​

Response Time - 30 Mins.​

Resolution Time - 4-12 Hrs​

7 Day Free Trial – Available​



SD Level-3

Price/Mo - $600​

Skill Level - 1 x Level-3 Tech​

Availability - 8 Hours/Day, 5 Days/Week​

Certified Technicians √​

Mode of Communication - Helpdesk/Live Chat​

Quality Assurance - Supervision by 1 Quality Manager​

Direct Communication - Skype Communication​

Platform - Linux/Windows​

Number Of Tickets - Up to 100/Month​

Number Of Servers - Up to 5​

Response Time - 30 Mins.​

Resolution Time - 4-12 Hrs​

7 Day Free Trial – Available​



Should you have any questions or inquiries, talk to our Sales representatives on Live Chat/Skype or FILL OUT THIS FORM, we'll be more than happy to answer any questions and work out an inclusive custom quote for you
 
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